SEATTLE SOUNDERS FC ALLIANCE MEMBERSHIP RULES
The following Seattle Sounders FC Alliance Membership Rules (“Alliance Member Rules”) shall apply to all Original Purchasers of a Season Ticket Plan (“Alliance Members”). All terms not expressly defined in these Alliance Member Rules shall have the meanings as ascribed to them in the Seattle Sounders Ticket Purchase Policy and Spectator Waiver (the “Ticket Policy”).
1. General Terms. All tickets, entry and access to Events, including all Season Ticket Plan purchases, shall be governed by these Alliance Member Rules and the Ticket Policy. All provisions of the Ticket Policy shall apply to all Season Ticket Plan Ticket Holders. Sounders FC reserves the right to change these Alliance Member Rules or Ticket Policy terms at any time. In the event of a conflict or inconsistency between the Alliance Member Rules and the Ticket Policy, the terms of these Alliance Member Rules shall control. All sales are final, and no refunds will be processed after the close of any Renewal Period (as defined below) or Opt-Out Period (as defined below), except as otherwise expressly stated herein, including the limited Life Happens Opt-Out described in Section 5.8. Once any Renewal Period or Opt-Out Period closes, all invoices shall be deemed submitted and accepted and all Alliance Members shall be obligated to pay the full price for all Ticket selections appearing on the relevant invoice(s). Alliance Members must (i) provide and maintain accurate and up to date contact information, including but not limited to a current email and mailing address, (ii) be current on all installment payments and have valid and current payment information on file, (iii) be in compliance with the Ticket Policy and these Alliance Member Rules, and (iv) not otherwise have a Suspended Account (collectively, “Good Standing”).
2. Alliance Members. All Alliance Members shall be entitled to certain benefits, exclusive opportunities and other goods or services made available to Alliance Members annually by Sounders FC, subject to the specific Alliance Membership Product purchased by Alliance Member. All Alliance Members shall be able to access and manage their tickets electronically through the Account Manager. All Tickets shall be issued upon payment in full or payment of the then most current and up to date installment of a payment plan arising under an invoice for the Tickets, parking, Food Packages (as defined below), and any other ticketing products selected or renewed by Alliance Member, together with any taxes, fees and service charges described therein. For the 2027 renewal cycle, Alliance Members may purchase a 25-Match Alliance Membership, 7-Match Alliance Membership, or Flex Membership as described below.
2.1. Alliance Membership Products. An “Alliance Membership” means a Season Ticket Plan purchased by an Alliance Member for one of Sounders FC’s designated membership products, including the 25-Match Alliance Membership, 7-Match Alliance Membership, Flex Membership, or any other membership product made available by Sounders FC from time to time, each an “Alliance Membership Product” and collectively, the “Alliance Membership Products.” Each Alliance Membership Product includes only those Tickets to matches designated by Sounders FC as part of the applicable product. Unless otherwise stated by Sounders FC, Alliance Membership Products exclude all MLS playoff matches, Pay-As-We-Play Matches, non-MLS regular season Events, and all other Events not expressly included by Sounders FC as part of the applicable Season Ticket Plan, which may be made available at an additional, incremental match-by-match or series-by-series cost, including through the Pay-As-We-Play Program described below. The number, date, time, opponent, competition designation, and location of all included matches remain subject to final MLS schedule release, League Rules, Stadium restrictions, and Sounders FC’s discretion.
2.1.1. 2027 MLS Sprint Season and 2027-28 MLS Season. For purposes of these Alliance Member Rules, the "2027 MLS Sprint Season" means the transitional MLS season expected to occur between January 1, 2027, and May 31, 2027. The "2027-28 MLS Season" means the MLS regular season expected to occur between June 1, 2027, and May 31, 2028. The final timing, format, number of home matches, and competition rules for each season are controlled by MLS and remain subject to change.
2.1.2 25-Match Alliance Membership. A 25-Match Alliance Membership is a full season Alliance Membership Product for the 2027 renewal cycle and includes Tickets to: (i) seven (7) home matches designated by Sounders FC as part of the 2027 MLS Sprint Season; and (ii) eighteen (18) home matches designated by Sounders FC as part of the 2027-28 MLS Season (collectively, the "25-Match Alliance Membership"). Alliance Members who select the 25-Match Alliance Membership shall retain Alliance Member tenure and seat location through the 2027-28 MLS Season (e.g., 2027 MLS Sprint Season and 2027-28 MLS Season), subject to these Alliance Member Rules. The 25-Match Alliance Membership shall include the lowest per-match price offered by Sounders FC for the applicable seats, flat per-match pricing through the next applicable renewal cycle (2028-29 MLS Season), eligibility for the Life Happens Opt-Out, and an exclusive 25-Match Alliance Member gift designated by Sounders FC.
2.1.3. 7-Match Alliance Membership. A 7-Match Alliance Membership is a partial season Alliance Membership Product for the 2027 renewal cycle and includes Tickets only to the seven (7) home matches designated by Sounders FC as part of the 2027 MLS Sprint Season (the "7-Match Alliance Membership"). Alliance Members who select the 7-Match Alliance Membership shall retain Alliance Member tenure and seat location through 2027 MLS Sprint Season, subject to these Alliance Member Rules. The 7-Match Alliance Membership shall include partial season pricing designated by Sounders FC and a 7-Match Alliance Member gift designated by Sounders FC.
2.2. Flex Membership. Alliance Members may opt for the Flex Membership, a flexible Season Ticket Plan option which gives Alliance Members flexible spend to be applied towards eligible ticketing products during the applicable membership period, including, as applicable, the 2027 MLS Sprint Season and/or the 2027-28 MLS Season (the “Flex Membership”). Alliance Members with Flex Membership shall receive benefits such as price savings on Single Match Plan tickets. All Flex Membership credits must be applied in accordance with Section 3.2 (Ticket Credit Program).
3. Alliance Member Programs.
3.1. Pay-As-We-Play Program. All Alliance Members who are in Good Standing shall be automatically enrolled in the Pay As We Play program (“Pay-As-We-Play Program”) to purchase Tickets for any Events which fall outside a designated Season Ticket Plan and which may include one or more rounds of competition at Sounders FC’s discretion, including but not limited to MLS Cup Playoffs, Leagues Cup matches, CONCACAF Champions League matches, Lamar Hunt U.S. Open Cup/Canadian Championship matches, and other similar matches designated by Sounders FC (collectively, the “Pay-As-We-Play Matches”). All Pay-As-We-Play Program invoices will be generated on an Event or category of Events basis at Sounder FC’s sole discretion. Following the public announcement of one or more Pay-As-We-Play Matches, Sounders FC shall provide Alliance Members with notice that such Event(s) constitute a Pay-As-We-Play Match(es) and shall further provide Alliance Members with an invoice for the price of such Tickets to the Pay-As-We-Play Match(es). Each invoice shall include a review period where Alliance Members shall have the opportunity to opt-out of the Pay-As-We-Play Match(es) therein (“Opt-Out Period”). Where Alliance Member does not opt-out of such Pay-As-We-Play Match(es) during the Opt-Out Period, Alliance Member authorizes Sounders FC and its Ticket Agent(s) to charge Alliance Member for the amount described in the then current Pay-As-We-Play Match(es) invoice. Invoices generated during any Opt-Out Period shall be for the same seats associated with Alliance Member’s Account for the then-current season, and the invoice shall list the per seat price for all associated Pay-As-We-Play Match(es). Alliance Members who elect to opt-out of the Pay-As-We-Play Match(es) shall release Alliance Member’s Tickets back to Sounders FC for sale as part of general single match inventory. If multiple Pay-As-We-Play Matches are offered to Alliance Member, for example all home MLS Playoff matches, and Alliance Member elects to opt-out of the first Pay-As-We-Play Match in the series, then Alliance Member’s opt-out shall constitute an opt-out for all Pay-As-We-Play Matches in the series, including for example, the later rounds of competition, such as the Western Conference Final. Alliance Member shall not be guaranteed any subsequent opportunity to purchase Tickets on a single match basis.
3.2. Ticket Credit Program. All Alliance Members who are in Good Standing are eligible to participate in the Alliance Member Ticket Credit Program (“Ticket Credit Program”), subject to the limitations of the applicable Alliance Membership Product. Sounders FC shall assign, in its sole discretion, each Event a variable face value ticket price reflective of the market value of each Event in the current Alliance Membership Product (together with applicable taxes or fees, the “Value”). Eligible Alliance Members may elect to return Tickets for an Event in the then current Alliance Membership Product in exchange for credit or partial credit only as stated herein. Any Ticket Credit Program returns initiated through Alliance Member’s Account Manager by 12:00 PM PT at least four (4) days before the scheduled Event shall receive credit in the amount of the Value. Returns processed after the four (4) day deadline but before 12:00 PM PT at least two (2) days before the scheduled Event shall receive credit in the amount of 75% of the Value. No subsequent ticket returns will be accepted. Sounders FC reserves the right to restrict eligibility of certain Events from the Ticket Credit Program at any time. Tickets redeemed via the Ticket Credit Program will be subject to all applicable taxes and fees, which will be deducted from the Ticket Holder’s credit balance. Ticket Holder will be charged all amounts that exceed the total credit on file.
3.2.1. Ticket Credit Exchange and Application. For the 2027 renewal cycle, Tickets may be returned for the following maximum number of Events: (i) for a 25-Match Alliance Membership, up to two (2) Events during the 2027 MLS Sprint Season and up to seven (7) Events during the 2027-28 MLS Season portion for General Membership Purchasers, or up to eight (8) Events during the 2027-28 MLS Season portion for Club Membership Purchasers; and (ii) for a 7-Match Alliance Membership, up to two (2) Events during the 2027 MLS Sprint Season. All credits may be applied toward: (i) additional Sounders FC ticketing products for the then current MLS season; and (ii) other Events and competitions designated by Sounders FC as eligible during the then current MLS season. Only Alliance Members who renew their Season Ticket Plan for the subsequent season may additionally apply credits toward (iii) the first round of the MLS Cup Playoffs for the then current season; and (iv) their upcoming Season Ticket Plan Renewal Invoices. Alliance Members who do not renew their Season Ticket Plan for the subsequent season will not be eligible to apply credits toward any MLS Cup Playoffs, and their credits will expire in accordance with the terms of this Agreement.
3.2.2. Ticket Credit Expiration. All credits generated by the Ticket Credit Program during the 2026 Season Ticket Plan shall expire on December 31, 2026. For the 2027 Season Ticket Plan, credits generated by the Ticket Credit Program shall expire based on the Alliance Membership Product: credits issued under a 7-Match Alliance Membership or a Flex Membership purchased for the 2027 MLS Sprint Season shall expire on May 31, 2027, and credits issued under a 25-Match Alliance Membership or a Flex Membership purchased for the 2027-28 MLS Season shall expire on May 31, 2028. Any unused credits remaining after the applicable expiration date shall be forfeited and shall not be refunded or carried forward, except as otherwise described in this Agreement or as expressly determined by Sounders FC in its sole discretion.
3.3. Referral Program. All Alliance Members who are in Good Standing are eligible to participate in the Alliance Member Referral Program (“Referral Program”). Beginning on the first date of the Renewal Period and continuing until Sounders FC ceases to sell Season Ticket Plans, all eligible Alliance Members shall receive a $100.00 referral credit for each new account that: (i) purchases a Season Ticket Plan for the upcoming season; and (ii) identifies such Alliance Member as the referring party to the Ticket Agent(s) (the “Referral”). Each Referral shall receive a $100.00 referral credit. For Referrals who purchase a premium Season Ticket Plan, the Alliance Member and the Referral shall each receive a $200.00 referral credit on their respective Accounts. Referral credits will be applied only after both the Alliance Member and Referral’s invoices are paid in full. The use and redemption of all credits, including the referral credits, are subject to the requirements set forth in Section 3.2 (Ticket Credit Program).
To remain eligible to receive any referral credits, the Alliance Member must maintain their Account in Good Standing and must not remove any seats from their Account. Notwithstanding the foregoing, if, after issuance, an Alliance Member becomes ineligible to receive a referral credit under this Section 3.3, Sounders FC reserves the right to cancel and revoke any unused credit from such Alliance Member’s Account.
4. Alliance Member Perks.
4.1. Food Packages. Sounders FC may make available on an annual basis for all or some Alliance Members pre-purchased food packages which shall be made available for some or all matches and at the levels annually designated by Sounders FC (“Food Packages”). When made available, Alliance Members may have the option to purchase Food Packages for the entire upcoming season, payable as a separate line-item charge on the Alliance Member Invoice. If Alliance Member has elected to pay their Season Ticket Plan in installments, all elected Food Packages shall be due and payable in the same number of installments on the same schedule. All Renewal Invoices provided during the Renewal Period shall include the same Food Packages as purchased by Alliance Member during the then current season, unless Alliance Member amends their preferences during the Renewal Period. All first-time Food Packages purchased during a Renewal Period are subject to availability and are not provided to Alliance Members until such Food Package is paid for in full. Each Food Package shall be charged per person, per season. Sounders FC reserves the right to issue separate Food Package passes or encode the access data for Food Packages on the same format selected by the Alliance Member for receipt of their Season Ticket Plan. Each Food Package pass, regardless of format, shall be eligible for one use per match. Any purchased but unused Food Package passes shall not be refunded and shall expire at the conclusion of food service for that match. Alliance Members who purchase a Food Package shall present, redeem, scan or surrender the pass upon request at the time of entry. Each Food Package pass shall permit only one (1) person entry into the dining areas. Sounders FC makes no warranty that any Food Package offered or food served shall accommodate all dietary needs or restrictions. Sounders FC does not guarantee the availability of any specific food items, and Alliance Member acknowledges that menu and offerings may change at any time without notice. Alliance Members and all individuals consuming food items pursuant to a Food Package further release and hold harmless Sounders FC, together with its employees, owners, and officers from and against any liability, damage, claim, or harm arising from any food borne illness, allergic reaction or other illness or injury as a result of consuming food items pursuant to the purchase of the Food Packages.
4.2. Parking. Sounders FC may make available on an annual basis for all or some Alliance Members pre-purchased season-long parking passes in specific locations for all home matches played at the Stadium. When made available, Alliance Members must purchase parking for the entire then current season, which shall be payable in installments in addition to the purchase of the Season Ticket Plan and Food Packages, if any. All Renewal Invoices provided during the Renewal Period shall include the same parking as purchased by Alliance Member during the then current season, unless Alliance Member amends their preferences during the Renewal Period. Parking passes are single use for a specified Event and unused passes shall not be Refunded and shall be void at the conclusion of the Event for which they are issued. In addition, all parking passes constitute separate revocable licenses and all individuals parking vehicles pursuant to a Sounders FC issued parking pass agree to be bound by the parking operator terms and conditions. Sounders FC shall assume no liability for any damage to person or property as a result of parking in any garage or parking lot pursuant to a parking pass. Tailgating is not permitted except where specifically designated. Sounders FC and its agents and assigns reserve the right to implement additional, temporary, or permanent additional security and safety screening procedures and restrictions at any time, with or without notice. Access to certain parking areas, lots or portions thereof, may be limited or restricted on an Event-by-Event basis, outside the control of Sounders FC, however all parking passes shall be honored at the replacement locations communicated to Alliance Member in advance of the effected Event. All replacement locations will be the closest comparable location and price code. Height and vehicle size restrictions may apply, and Sounders FC makes no warranty, express or implied, regarding the suitability of any vehicle for parking in any lot or garage for which a parking pass may be sold by Sounders FC.
4.3. Legacy Pricing Rights. Certain Alliance Member Accounts, which originated and have been renewed continuously in the same number of seats since 2009 are eligible for a reduced Season Ticket Plan price (“Legacy Pricing”). Legacy Pricing is not transferable and is associated only with the specific original Sounders FC Account and Alliance Member of that Account. Upon transfer or abandonment by an Alliance Member the Legacy Pricing benefit will cease. Additional seats purchased as part of Seat Relocation are not eligible for Legacy Pricing rights, except at Sounders FC’s exclusive discretion and control. Ticket Holders who have received Tickets from an Alliance Member with Legacy Pricing rights are not eligible to receive Legacy Pricing upon taking over one (1) or more seats and establishing their own Sounders FC Account. Notwithstanding the foregoing, Alliance Members may transfer their Legacy Pricing Rights to any member of their immediate family, defined as children, siblings, parents, spouses, and domestic partners.
5. Renewals and Payment Policies
5.1. Auto Renewals. Season Ticket Plans for Alliance Members whose accounts are in Good Standing shall be automatically renewed as described in this Section 5 and shall include the same Season Ticket Plan benefits, including Food Packages, parking, and other specific Alliance Membership Product benefits, subject to the terms of this Agreement (“Auto Renewal”). Auto Renewal shall include all procedures, processes, information requests and updates designated by Sounders FC in order to repurchase the same seats, together with all activities, elections, confirmations, selections, communications and transactions which arise during the Renewal Period. Subject to any changes, product selections, or opt-outs made during the Renewal Period, Auto Renewal will be processed by automatically defaulting to the Alliance Membership Product and payment plan described in the Renewal Invoice and these Alliance Member Rules.
5.1.1. 2027 Alliance Membership Product Renewals. Alliance Members who affirmatively select the 7-Match Alliance Membership will automatically renew in or around March 2027 into an eighteen (18)-match Alliance Membership Product for the 2027–28 MLS Season, unless Alliance Member timely opts out during the applicable Renewal Period or opt-out period designated by Sounders FC. Such renewal shall be subject to Sounders FC’s then-current pricing, payment terms, Renewal Invoice, and renewal procedures. Alliance Members who affirmatively select the 25-Match Alliance Membership will automatically renew for the 2028-29 MLS Season on or around February 2028, unless Alliance Member timely opts out during the applicable Renewal Period as determined by Sounders FC. For avoidance of doubt, if an Alliance Member takes no action and does not timely opt out before the close of the 2027 Renewal Period, as determined by Sounders FC, Alliance Members will be automatically renewed into the 25-Match Alliance Membership.
5.2. Renewal Invoices. During a period designated annually by Sounders FC but prior to any Auto Renewal (the “Renewal Period”), Alliance Members will receive an invoice detailing the available Alliance Membership Products, existing seat locations (subject to availability), parking passes, Food Packages or other food and beverage, payment plan details, and associated taxes and fees for the upcoming Alliance Memberships seasons or membership period (the “Renewal Invoice”). The Renewal Invoice shall include any existing Alliance Member Account credits, service fees, discounts, and methods of payment options. All payment plan installments shall be calculated after any existing credits have been applied to Alliance Member’s Account. Where a credit exists on a Renewal Invoice and Alliance Member does not want it applied toward the current Renewal Invoice, Alliance Members must submit a request to a ticketing agent at 877-657-4625 or CustomerService@SoundersFC.com before the end of the Renewal Period. At the close of the Renewal Period, Auto Renewal will commence, and Alliance Members will be responsible for all products described in the Renewal Invoice.
5.3. Renewal Opt-Out and Requirements. Alliance Members who do not wish to renew must submit the official opt-out form during the Renewal Period, as provided with the Renewal Invoice. Opt-outs received after the Renewal Period are invalid, and failure to submit a valid opt-out or affirmatively select a valid Alliance Membership Product during the Renewal Period will result in Auto Renewal and full responsibility for all products in the Renewal Invoice. Auto Renewals are complete when all required information is provided by Alliance Member to Sounders FC or Sounders FC's Ticket Agent(s) and the first payment is accepted, as applicable. Alliance Members agree that any incomplete Auto Renewals may result in the return of some or all Tickets to the general ticket inventory that may be sold by Sounders FC through any channel. Any Account which has been determined to be a Ticket Broker shall not be eligible for Auto Renewal.
5.4. Payment Policies. Auto Renewals must have a fully processed payment accepted by Alliance Member’s banking institution for the balance of the Renewal Invoice or the first installment thereof. Tickets shall not be issued until: (i) the entire outstanding Renewal Invoice is paid in full by the Alliance Member; or (ii) Alliance Member selects or is defaulted into a payment plan and the then most current and up to date installment of the payment plan is paid. By electing to pay in full, Alliance Member authorizes Sounders FC and Sounders FC’s Ticket Agent(s) to process the full Renewal Invoice amount on the first scheduled payment day following the close of the Renewal Period or at checkout, as applicable. For any Renewal Invoice paid via an installment plan, Alliance Member must maintain a current, active, and authorized credit card on file with Sounders FC’s Ticket Agent(s). For the 2027 renewal cycle, the 25-Match Alliance Membership may be paid in full or paid pursuant to an 11-month payment plan, and the 7-Match Alliance Membership may be paid in full or paid pursuant to a 4-month payment plan. The first payment plan installment for both products is expected to be charged on or around August 4, 2026, subject to the final billing schedule provided on the Renewal Invoice. Sounders FC does not store any payment information for any Alliance Member. By electing or being defaulted into an installment payment plan during the Renewal Period, Alliance Member authorizes Sounders FC and Sounders FC’s Ticket Agent(s) permission to automatically charge the credit card on file with the then current installment amount due on the dates identified on the Renewal Invoice. Sounders FC shall not be liable for any damage caused by or arising out of processing any charge against any credit card or bank account on file with Sounders FC’s Ticket Agent(s) for an Alliance Member, in its normal course of business related to Ticket purchases, including but not limited to declined charges and bank holds.
5.5. Payment Default. In the event that Alliance Member’s payment is not valid or fully processed, Sounders FC shall only be obligated to make one (1) good faith attempt to reach Alliance Member to secure updated information prior to Alliance Member’ seats being released back to available inventory for sale by Sounders FC at its sole discretion. If at any time Alliance Member fails to make an installment payment for any reason, Alliance Member’s Account will be suspended by Sounders FC (“Suspended Account”), and Alliance Member shall be required to make its Account current prior to being able to access any Tickets or Alliance Member Events, including the right to secure seats pursuant to the Pay-As-We-Play Program, purchase additional single match tickets, or utilize other Alliance Member benefits. Sounders FC reserves the right to revoke and hold issued Tickets for any Suspended Account and shall have no liability to a bona fide Ticker Holder of any Tickets in a Suspended Account which Sounders FC shall be entitled to hold invalid.
5.6. Payment Authorization. By electing or being defaulted into an installment payment plan, pursuant to Section 205.10(d) of the Electronic Fund Transfer Act (EFTA), Alliance Member hereby authorizes Sounders FC and Sounders FC’s Ticket Agent(s) to charge them the full value of the Ticket purchase price, plus the cost of parking and Food Packages, if any are selected, plus any taxes or fees associated with the purchase as described on the Renewal Invoice in the number of installments selected by them as indicated on the Renewal Invoice provided during the Renewal Period or other invoice for Pay-As-We-Play Program and accepted by Alliance Member and further waives the right to receive any additional notice of such preauthorized charge(s); and further authorizes Sounders FC and Sounders FC’s Ticket Agent(s) to charge their credit card or bank account at a variable amount dependent upon the number and class of seats purchased, the Alliance Membership Product selected or defaulted, the number of installments selected or assigned as reflected on the applicable Renewal Invoice and whether or not Alliance Member has added Food Packages or parking to its purchase. This preauthorization applies to credit cards, electronic checks, electronic funds transfers facilitated by the Automated Clearing House (“ACH”), and other like forms of electronic non-cash payment(s). This preauthorization shall remain in effect unless and until cancelled in writing by sending notice to:
Sounders FC—Alliance Member EFT Hold
1901 Oakesdale Ave. SW, Suite 210
Renton, Washington 98057
Please allow three (3) business days from actual receipt of notice to process request.
5.7. Consent to Renewal Terms. All Auto Renewals, whether conducted over the phone, by mail, in person, or through an electronic interface, shall be subject to these same Alliance Member Rules. No Auto Renewal shall be considered complete without an attestation by the Alliance Member that they agree to be bound by these Alliance Member Rules and the Ticket Policy. Acceptance, acknowledgement and consent to be bound by these policies shall be deemed binding upon Alliance Member upon the date the first payment is made by Alliance Member following the Renewal Period and continue until the conclusion of the then purchased Season Ticket Plan year.
5.8. Life Happens Opt-Out. Life Happens Opt-Out is available only to Alliance Members who purchase a 25-Match Alliance Membership during the 2027 Renewal Period. Life Happens Opt-Out is a one-time cancellation right that may be exercised only during an opt-out window tentatively set for June 4, 2027, through June 18, 2027. Sounders FC reserves the right to change this opt-out window in its sole discretion and shall provide Alliance Members notice of such change, if applicable. To be eligible, Alliance Member must be in Good Standing, must have paid the 25-Match Alliance Membership in full, and must contact their designated Sounders FC sales representative by the end of the applicable opt-out window. If properly submitted by Alliance Member, Sounders FC will cancel only the 2027–28 MLS Season portion of the 25-Match Alliance Membership, consisting of the remaining eighteen (18) matches included in such product. Sounders FC will refund ninety percent (90%) of the aggregate Value of the cancelled 2027–28 MLS Season matches, inclusive of applicable taxes and fees paid by Alliance Member in connection with the original purchase of such cancelled matches, to the original payment method where commercially practicable. Sounders FC will retain ten percent (10%) of the aggregate Value of the cancelled 2027–28 MLS Season matches as a disclosed, non-refundable processing and cancellation fee. Refunds will be processed within a commercially reasonable period following Sounders FC’s confirmation of eligibility. The Life Happens Opt-Out does not apply to the 7-Match Alliance Membership, the 2027 MLS Sprint Season portion of the 25-Match Alliance Membership, Pay-As-We-Play Matches, parking, Food Packages, single match tickets, previously attended matches, or other add-on products unless expressly stated by Sounders FC.
6. Data and Privacy.
6.1. Data Privacy Policy. All data collected by Sounders FC connected to purchases of Season Ticket Plan shall be subject to Major League Soccer Data Privacy and Security Policy (https://www.mlssoccer.com/legal/privacy-policy) and any other privacy disclosures made available by Sounders FC. To the extent Alliance Member completes a purchase, renewal, payment, account management transaction, or other ticketing transaction through a third-party ticketing platform, including Jump, Alliance Member may also be required to agree to such third-party platform's terms of service and privacy policy. Alliance Member understands that Sounders FC and the applicable third-party ticketing platform may each collect and use information provided at checkout or through Account Manager in accordance with their respective privacy policies.
6.2. Data Use. By purchasing a Season Ticket Plan, Alliance Member authorizes Sounders FC to use information contained in Account Manager and any designated ticketing platform for the purpose of contacting Alliance Member with respect to Alliance Member’s Account, to provide special offers, to ask for feedback, to fulfill and administer Alliance Member benefits, to process payments, to support ticketing operations, and for any other Alliance Member Account related reason. Certain communications, including but not limited to email and SMS text messages, pertaining to the administration of Alliance Member Account, the fulfillment, management or administration of Season Ticket Plan benefits, and/or to communicate about specific Events, renewals, account updates, legally required messaging and disclosures, payment information, and match day related information are collectively considered “Account Administrative Communications.” Alliance Member hereby consents and agrees to receive all Account Administrative Communications by email, which is a required component to maintain a valid Alliance Member Account. Alliance Member may also receive Account Administrative Communications by SMS text message if a mobile number is provided. Alliance Members acknowledge and agree that standard message and data rates may apply to SMS text messages. Alliance Members may opt out of receiving Account Administrative Communications by SMS at any time by following the instructions provided in the message (e.g., replying STOP), but understand that doing so may result in missing important information regarding their Alliance Member Account. In the event that Alliance Member amends their privacy settings, email receipt preferences, SMS preferences, or the like in a manner which prevents the receipt of Account Administrative Communications, Sounders FC shall not be liable in the event that said Alliance Member subsequently misses necessary information regarding their Alliance Member Account, including the communication of deadlines for selecting a renewal product or opting-out of any Renewal Period or Opt-Out Period, Pay-As-We-Play, or Life Happens Opt-Out window. Alliance Member further authorizes Sounders FC to share personal and non-personal information with Sounders FC’s Ticket Agent(s) and other service providers for the purpose of servicing Alliance Member’s account. Sounders FC may additionally use non-personal and non-personally identifiable information of a biographic or demographic nature as pooled with the same or similar data from other Alliance Members for purpose of analysis, to improve the service, systems and products offered by Sounders FC. By purchasing Season Ticket Plan, Alliance Member opts in to receive promotional emails from Sounders FC and Major League Soccer, LLC, which may include the promotion of partner products or services including but not limited to third-party providers including Apple TV, unless Alliance Member subsequently opts-out of receiving such emails by following the information contained therein. By virtue of being an Alliance Member with Sounders FC, Major League Soccer, LLC may provide additional exclusive benefits to Alliance Member including access to streaming services on Apple TV (“MLS Streaming Service”) with a full Season Ticket Plan, subject to eligibility restrictions and acceptance of other terms and conditions as determined by MLS and Apple. For more information on MLS Streaming Service visit MLSSoccer.com/apple.
6.3. Verification of Data. By making any Season Ticket Plan purchase, Alliance Member warrants that all data and information provided to Sounders FC, Sounders FC’s Ticket Agent(s) or any other applicable ticketing platform over the phone, via mail, in person, or through an electronic interface is accurate and correct. All required information must be provided to complete Season Ticket Plan Purchase. This includes data which must be provided to Sounders FC’s Ticket Agent(s) including a valid and current credit card or bank account.
7. Seats and Location.
7.1. Temporary or Permanent Demise of Seat Location. In the event Alliance Member’s seat(s) are demised for one or more Events, Sounders FC shall make every reasonable effort to offer the same or most similar seat available, in the same ticket price code, where available. There is no guarantee that Alliance Members will sit in the same section, row, or area of the Stadium. Legacy Pricing (as defined below) will be honored for all Alliance Members if relocation is necessary due to demised seats. However, Alliance Members are not guaranteed relocated seats at the same price tier as demised seats (e.g., each area of the Stadium has a different seating category price associated and Legacy Pricing may also fluctuate depending on the seat category). Alliance Members shall be responsible for the difference for a seat located in a higher priced seat category or shall pay less for any seats located in a lesser priced seat category.
7.2. Seat Relocation/Additional Seats. At the conclusion of the Renewal Period, all renewed Alliance Member Accounts shall have the first opportunity to move seat(s) or add additional seats from any available inventory before such inventory is made available to new purchasers (“Seat Relocation”). During the Seat Relocation period, which will be communicated to all renewed Alliance Member Accounts, Alliance Members will be scheduled an appointment day and time based on Alliance Member’s Account tenure, including active, continuous, and uninterrupted activity. During the scheduled appointment, Alliance Members may relocate any or all of their seats to another section, row or price level of tickets, subject to availability and Accessible Seating Location (“ASL”) restrictions. Upon electing a Seat Relocation and/or additional seats, the price of the seats shall be due and payable and/or refunded upon confirmation of the seat relocation, as the case may be, and paid in the same number of installments selected or accepted during the Renewal Period. To the extent an Alliance Member elects to relocate, add, or change seats during the Seat Relocation period which would alter the total amount due under the Renewal Invoice, Sounders FC shall provide a new Renewal Invoice which will take into account the amounts paid to date (if any) and adjust the outstanding payment plan installment schedule to reflect the new total. This updated Renewal Invoice shall not affect any preauthorized credit charges and the new amounts arising shall be deemed preauthorized pursuant to and consistent with the other terms of these Alliance Member Rules. Alliance Members who are entitled to receive Legacy Pricing shall be eligible for the applicable Legacy Pricing rate for their then current relocated seat(s). For new additional seats, Legacy Pricing is not available and will be charged at the then current rate for Season Ticket Plan.
8. Season Ticket Sharing and Revocation. Ticket sharing allows an Alliance Member with an Alliance Membership to share one (1) or more Tickets, for a specific Event(s) or for the entire season through the Alliance Member’s Account Manager (including the Sounders FC Mobile Application). Once a Ticket is shared with another individual, the Ticket Holder is granted full rights to entry for that Event(s) and to manage the designated Ticket(s). However, Alliance Member shall retain all rights to direct management, including the revocation of a designation or assignment of each single seat and Ticket in the Season Ticket Plan associated with Alliance Member’s Account. Sounders FC will process Alliance Member’s revocation of shared rights upon request to Sounders FC customer service representative. Any Tickets shared via Sounders FC’s Mobile Ticketing platform utilizing the mobile device’s wallet, passbook or the like, may require the issuance of new barcodes for the remaining matches in the then-current season. No Ticket can be permanently shared with a child under the age of 16. Sharing Tickets under this paragraph on a season basis does not entitle the recipient to direct any management of the Account during the Renewal Period. In the event that an Alliance Member wishes to permanently transfer one or more Tickets to such recipient, such transfer may only occur during the Renewal Period, must conform with the Ticket Transfer Policy as outlined in the Ticket Policy, and must be confirmed in writing by the Alliance Member prior to confirmation and transfer by Sounders FC. Children who are at least 16 years of age or older as of the date of the first match of the then purchased Season Ticket Plan year may have a Season Ticket transferred into their name pursuant to these terms and conditions.
9. Club Level and Premium Tickets. Certain Tickets grant Ticket Holders access to premium areas of the Event venue, including Club Level and in some cases field access or access to hospitality areas not available except to those with access passes or credentials (“Premium Ticket Holders”). In addition to the Ticket Policy and these Alliance Member Rules, Premium Ticket Holders agree that under no circumstances shall they permit other individuals who are not Premium Ticket Holders to access the premium areas of the Event venue. Sounders FC and Stadium reserve the right at any time to change, alter or amend any and all policies related to access, ingress/egress and behavior within Premium Ticket Holder areas, including as may arise on an Event-by-Event basis. Sounders FC makes no guarantee that all amenities in Premium Ticket Holder areas will be the same for every Event.
10. Reschedule; Cancellation; Disruption.
10.1. Event Reschedule; Remedies. Should any Event be rescheduled for any reason, any valid, unused, issued Tickets shall either be honored for the new Event date, time, location and/or opponent or the Ticket shall be re-issued by Sounders FC to Alliance Member for the new Event date, time, location and/or opponent, at Sounders FC’s exclusive discretion and control. No ticket for a Rescheduled Event shall be eligible for a Refund, however, for Alliance Members with an Alliance Membership, the Ticket may be exchanged pursuant to the Ticket Credit Program to the extent the Event is eligible for the Ticket Credit Program and Alliance Member has not exceeded the return limits applicable to Alliance Member's specific Alliance Membership Product. All Alliance Members shall automatically have the new Event date, time, location and/or opponent loaded into their Account Manager.
10.2. Event Cancellation and Remedies. Should an Event be Cancelled for any reason Alliance Members shall be entitled to a credit in the amount of the Value for all seats on the Account for that Event. For the purpose of this Section, credits will be applied first, towards the next Pay-As-We-Play Match that occurs during the current season, or if none, then towards the balance of the Season Ticket Plan for the upcoming season. In addition to these remedies, Sounders FC may make available exclusive opportunities to use credits for Cancelled Events toward trading for additional Tickets to other matches, upselling to premium spaces, or to take advantage of other exclusive opportunities. If Alliance Member has credit on file neat the applicable credit expiration date, a Sounders FC representative shall contact Alliance Member to discuss all available options.
10.3. Event Disruption and Remedies. If an Event is deemed Disrupted by Sounders FC, then Alliance Members shall be entitled to the following:
10.3.1. Less Than 100% Capacity. For any Event which must occur with less than 100% capacity due to League Rule or at the direction of local authorities (“Reduced Capacity Event”), then all Alliance Members shall have a pro-rata credit placed on file for that match in their Account consistent with Cancelled Events described above.
10.3.2. New Sales of Reduced Capacity Events. Sounders FC reserves the right to create a new seating manifest in compliance with the applicable rules for any Reduced Capacity Event. To the extent Alliance Members purchase new Tickets to Reduced Capacity Events, those Tickets purchased shall be treated as part of Season Tickets. Any Alliance Member that purchases Tickets in this manner will automatically have their credit applied to this purchase.
10.3.3. Truncated/Amended Season Schedule. The Season Ticket Plan includes a specific number of regular season home matches scheduled for each season (e.g., 2027 MLS Sprint Season and 2027-28 MLS Season). In the event that less than the expected number of home matches are played in the applicable Alliance Membership Product due to an Event Disruption, Alliance Members shall automatically receive credit on the Account for those matches that were affected by the disruption.
11. Additional Ticket Policies.
11.1. Alliance Member Resale Policy. If at any time, it is determined that any Alliance Member purchases any Tickets or memberships in a manner that is designed to circumvent, thwart, interfere with, or evade through the use of software or other means, security and access control systems of Sounders FC’s ticketing website, including operating as a “Ticket Broker,” Sounders FC may suspend the Alliance Member’s Account, suspend or revoke any outstanding unused Tickets without Refund, and prevent Alliance Member from purchasing any Tickets in the future. Additionally, any Alliance Member who attempts by act, omission, actions or effect to contravene these Alliance Member Rules or Ticket Policy or whom purposefully supplies false or misleading information to Sounders FC which disguises the purchaser’s identity and/or intent to act as a Ticket Broker, or utilizes software or other technology to do the same, may also be deemed a “Ticket Broker” and have their account immediately suspended and all unused tickets revoked, without Refund. Furthermore, Sounders FC reserves the right to monitor the use of memberships to ensure the intent of their use is not detrimental to other market consumers or members.
11.2. League Ticket Policies and League Events. Sounders FC Ticket Policy and Alliance Member Rules may be amended from time to time in order to comply with MLS and Promoter rules regarding ticket purchases, postponements, and other guidance (collectively, “League Rules”). MLS reserves the right to amend and revise League Rules prior to the start of any MLS season. Any amended and revised League Rules issued that conflict with these Alliance Member Rules shall control. Such MLS amended and revised League Rules shall be posted on Sounders FC website at: www.soundersfc.com no later than twenty-four (24) hours prior to the start of such MLS season.